Support
We read every message.
Contact us
Email support@planetpositive.app and a person will reply, usually within two working days.
It helps to include the email address on your account and, if something went wrong, what you were doing at the time.
Subscriptions and billing
Planet Positive Plus is a subscription billed by Apple or Google, not by us — which means cancelling and refunds are handled in your device settings rather than here.
iPhone or iPad: Settings → your name → Subscriptions → Planet Positive → Cancel Subscription.
Android: Google Play → your profile → Payments and subscriptions → Subscriptions → Planet Positive → Cancel.
Cancelling stops the next payment. You keep Plus until the end of the period you have already paid for.
Paid but Plus is not showing? Open the app, go to Me → Planet Positive Plus, and tap Restore Purchase. If it still does not appear, email us — do not buy it again.
Refunds are issued by the store, not by us. Use reportaproblem.apple.com for Apple, or Google Play's order history for Android. If a store declines and you believe it was a genuine mistake, write to us anyway.
Gift codes
To redeem: Me → Redeem a gift, then enter the code. Gift months are added on top of any Plus you already have — nothing you have earned is lost.
Each code works once. If yours says it has already been redeemed, it has been used on another account.
Bought a gift and no code appeared? It arrives a few moments after payment under Me → Give Plus to someone. If it is still missing after a few minutes, email us with the date of purchase.
Your journal
Reflections are private to your account. Nobody else can read them, and they are never shown to other users.
If your Plus lapses, you keep everything you have written. You can still read and delete your reflections; you simply return to the free allowance for writing new ones. Your words are yours regardless of what you pay.
Notifications
If the daily notification stops arriving, check that notifications are enabled for Planet Positive in your device settings, and that the reminder is switched on in Me → Daily reminder.
Battery-saving modes on some Android phones delay or suppress notifications entirely. If yours has a "restricted" or "optimised" battery setting for the app, allowing background activity usually fixes it.
Your account and data
You can delete your account, and everything in it, from Me → Delete account. This is immediate and cannot be undone.
You can also request deletion from this page without opening the app.
What we collect and why is set out in our Privacy Policy. Our Terms cover the rest.
Something is broken
Tell us what happened, what you expected, and which phone you are using. If the app closed unexpectedly, mentioning roughly when helps us find it in our logs.
Reports of stories that are inaccurate, or that should not have been published, are taken seriously — please send those to the same address and we will look at them promptly.